Privacy policy

1. DATA PROTECTION AT A GLANCE
General information
The following information provides a simple overview of what happens to your personal data when you visit our website.
Personal data is any data that can be used to identify you personally.
Detailed information on the subject of data protection can be found in our data protection declaration listed below this text.

Who is responsible for data collection on this website?

Data processing on this website is carried out by the website operator.
You can find the operator’s contact details in the legal notice of this website.

How do we collect your data?

On the one hand, your data is collected when you provide it to us.
This may, for example, be data that you enter in a contact form.

Other data is collected automatically by our IT systems when you visit the website.
This is primarily technical data (e.g. internet browser, operating system or time of page view).
This data is collected automatically as soon as you enter our website.

What do we use your data for?

Some of the data is collected to ensure that the website is provided without errors.
Other data may be used to analyze your user behavior.
This is done in accordance with Art. 6 para.
1 sentence 1 lit.
f GDPR, this serves to safeguard our legitimate interests in the correct presentation of our website, which predominate in the context of a balancing of interests.
All access data will be deleted no later than seven days after the end of your visit to our website.

Data collection and use for contract processing and when opening a customer account

We collect personal data if you voluntarily provide it to us as part of your order, when contacting us (e.g. via contact form or e-mail) or when opening a customer account.
Mandatory fields are marked as such, as in these cases we need the data to process the contract or to process your contact or open the customer account and you cannot complete the order and/or open the account or send the contact without providing it.
Which data is collected can be seen from the respective input forms.
We use the data provided by you in accordance with Art. 6 para.
1 p. 1 lit.
b GDPR for contract processing and processing your inquiries.
After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.
Deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described below or via a function provided for this purpose in the customer account.

Data transfer

For the fulfillment of the contract pursuant to Art. 6 para.
1 sentence 1 lit.
b GDPR, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.
Depending on which payment service provider you select in the ordering process, we will pass on the payment data collected for the processing of payments to the credit institution commissioned with the payment and, if applicable, to the payment service provider commissioned by us or to the selected payment service.
In some cases, the selected payment service providers also collect this data themselves if you create an account with them.
In this case, you must log in to the payment service provider with your access data during the ordering process.
In this respect, the privacy policy of the respective payment service provider applies.

Data transfer to shipping service providers

If you have given us your express consent to this during or after your order, we will process your personal data on the basis of this consent in accordance with Art. 6 para.
1 S. 1 lit.
a GDPR, we will forward your email address and telephone number to the selected shipping service provider so that they can contact you before delivery for the purpose of delivery notification or coordination.
You can revoke your consent at any time by sending a message to the contact option described below or directly to the shipping service provider at the contact address listed below.
After revocation, we will delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

Schenker Deutschland AG
Elbinger Strr.
16
58511 Lüdenscheid
Germany

Schenker & CO AG
Flughafenstrasse 20
4063 Hörsching

Schenker & CO AG
Traunkai 45b
4820 Bad Ischl

Gebrüder Weiss Gesellschaft m.b.H.
Tectraxx High Tech Logistics
Wiener Straße 26
2326 Maria Lanzendorf

GLS
General Logsitics Systems
Austria GmbH
Traunuferstraße 110 a
5063 Ansfelden

DACHSER SE
Logistics Center Dortmund
Huckarder Str. 117
44147 Dortmund

Schade Transporte Malsfeld
Pliwastraße 7
34323 Malsfeld

General Logistics Systems
Germany GmbH & Co. OHG
Huckarder Straße 91
44147 Dortmund / Germany

GLS Germany-Straße 1 – 7
DE-36286 Neuenstein
Germany

Use of data for payment processing

Identity and credit check when selecting hobex AG payment methods
If you choose one of the payment options of our partner hobex AG (https://www.hobex.at/at/), you will be asked during the ordering process to consent to the transmission of the data required for processing the payment and an identity and credit check to hobex AG in accordance with Art. 6 para.
1 p. 1 lit.
a GDPR.
If you give your consent, your data (first and last name, date of birth, place of birth, nationality, address data, telephone number, e-mail address, IP address, Internet browser and device type, and your payment data – e.g. bank account number or credit card number) as well as the data in connection with your order will be transmitted to hobex AG.
For the purpose of its own identity and credit checks, hobex AG or partner companies commissioned by hobex AG transmit data to credit agencies (credit agencies) and receives information from them and, if necessary, creditworthiness information based on mathematical-statistical procedures, the calculation of which includes address data.
Detailed information on this and on the credit agencies used can be found in the data protection provisions of hobex AG (https://www.hobex.at/at/service/datenschutz-kunden/).
hobex AG shares your personal data with third parties if this is necessary for the execution of the contract, to fulfill legal obligations or due to a justified interest.
hobex AG concludes processing contracts with third parties who process your personal data on behalf of hobex AG.
In this way, hobex AG ensures that your personal data enjoys the same protection at all times and that the confidentiality of your personal data is guaranteed.
Nevertheless, hobex AG continues to bear sole responsibility for all processing and therefore takes all appropriate administrative, technical and physical measures to protect your personal data against unauthorized access, unintentional loss or changes.

What rights do you have with regard to your data?

In principle, you have the rights to information, correction, deletion, restriction, data portability, revocation and objection.
If you believe that the processing of your data violates data protection law or your data protection rights have been violated in any other way, you can lodge a complaint with the supervisory authority.
In Austria, this is the data protection authority.

in accordance with Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
in accordance with Art. 16 GDPR, the right to demand the immediate correction of incorrect or incomplete personal data stored by us;
in accordance with Art. 17 GDPR, the right to demand the deletion of your personal data stored by us, unless further processing is necessary.
– to exercise the right to freedom of expression and information;
– to fulfill a legal obligation;
– for reasons of public interest or
– for the assertion, exercise or defense of legal claims
is required;
in accordance with Art. 18 GDPR, the right to demand the restriction of the processing of your personal data, insofar as
– the accuracy of the data is disputed by you;
– the processing is unlawful, but you oppose the erasure;
– we no longer need the data, but you require it for the establishment, exercise or defense of legal claims; or
– you have objected to processing pursuant to Art. 21 GDPR;
pursuant to Art. 20 GDPR, you have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller;
you have the right to lodge a complaint with a supervisory authority pursuant to Art. 77 GDPR.
As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters.

Hosting services by a third-party provider

As part of processing on our behalf, a third-party provider provides us with the services for hosting and displaying the website.
This serves to safeguard our legitimate interests in the correct presentation of our website, which are overriding in the context of a balancing of interests.
All data collected as part of the use of this website or in the forms provided for this purpose in the online store as described below are processed on its servers.
Processing on other servers only takes place within the scope described here.

This service provider is located within a country of the European Union or the European Economic Area.

Analysis tools and third-party tools
When you visit our website, your surfing behavior may be statistically evaluated.
This is mainly done using cookies and so-called analysis programs.
The analysis of your surfing behavior is usually anonymous; the surfing behavior cannot be traced back to you.
You can object to this analysis or prevent it by not using certain tools.
Detailed information on this can be found in the following privacy policy.

You can object to this analysis.
We will inform you about the objection options in this privacy policy.

2. GENERAL NOTICE AND OBLIGATORY INFORMATION
Data protection
The operators of these pages take the protection of your personal data very seriously.
We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy.

When you use this website, various personal data is collected.
Personal data is data that can be used to identify you personally.
This privacy policy explains what data we collect and what we use it for.
It also explains how and for what purpose this is done.

We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) may be subject to security vulnerabilities.
Complete protection of data against access by third parties is not possible.

Information on the responsible body
The responsible body for data processing on this website is

G. Senft Ges.m.b.H.
Wilhelminenstraße 28-30
1160 Vienna

Telephone: (+43) 01 402 13 79
E-mail: office@senft.co.at

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).

Withdrawal of your consent to data processing
Many data processing operations are only possible with your express consent.
You can withdraw your consent at any time.
All you need to do is send us an informal email.
The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right to lodge a complaint with the competent supervisory authority
In the event of breaches of data protection law, the data subject has the right to lodge a complaint with the competent supervisory authority.
The competent supervisory authority for data protection issues is the state data protection officer of the federal state in which our company is based.
A list of data protection officers and their contact details can be found at the following link: https://www.dsb.gv.at/kontakt.

Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a commonly used, machine-readable format.
If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as the site operator.
TLS encryption.
You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, blocking, deletion
You have the right to free information about your stored personal data, its origin and recipients and the purpose of the data processing and, if applicable, a right to correction, blocking or deletion of this data at any time within the framework of the applicable legal provisions.
You can contact us at any time at the address given in the legal notice if you have further questions on the subject of personal data.

3. DATA COLLECTION ON OUR WEBSITE
Cookies
Our website uses so-called cookies.
These are small text files that are stored on your end device with the help of the browser.
They do not cause any damage.
We use cookies to make our website more user-friendly.
Some cookies remain stored on your device until you delete them.
They enable us to recognize your browser on your next visit.
If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you only allow this in individual cases.
If cookies are deactivated, the functionality of our website may be restricted.

Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us.
These are

Browser type and browser version
Operating system used
Referrer URL
Host name of the accessing computer
Time of the server request
IP address
This data is not merged with other data sources.

This data is collected on the basis of Art. 6 para.
1 lit.
f GDPR.
The website operator has a legitimate interest in the technically error-free presentation and optimization of its website – the server log files must be recorded for this purpose.

Contact form
If you contact us using the form on the website or by email, the data you provide will be stored by us for the purpose of processing your inquiry and in the event of follow-up questions.
We will not pass on this data without your consent.

The data name, address, purchased goods and date of purchase are also stored until the expiry of product liability (10 years).
Data processing is carried out on the basis of the legal provisions of § 96 para. 3 TKG and Art. 6 para. 1 lit a (consent) and/or lit b (necessary for contract fulfillment) of the GDPR.

4. ANALYSIS TOOLS AND ADVERTISING
Google Analytics
This website uses functions of the web analysis service Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called “cookies”.
These are text files that are stored on your computer and enable your use of the website to be analyzed.
The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

The storage of Google Analytics cookies takes place on the basis of Art. 6 para.
1 lit.
f GDPR.
The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

Browser plugin

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

Objection to data collection

You can prevent the collection of your data by Google Analytics by clicking on the following link.
An opt-out cookie will be set to prevent your data from being collected on future visits to this website: Deactivate Google Analytics.

You can find more information on how Google Analytics handles user data in Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

Google AdWords and Google Conversion Tracking
This website uses Google AdWords. AdWords is an online advertising program of Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”).

As part of Google AdWords, we use what is known as conversion tracking.
When you click on an ad placed by Google, a cookie is set for conversion tracking.
Cookies are small text files that the Internet browser stores on the user’s computer.
These cookies lose their validity after 30 days and are not used to personally identify the user.
If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page.

Each Google AdWords customer receives a different cookie.
The cookies cannot be tracked via the websites of AdWords customers.
The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking.
Customers are told the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag.
However, they do not receive any information that can be used to personally identify users.
If you do not wish to participate in tracking, you can object to this use by easily deactivating the Google conversion tracking cookie via your Internet browser under user settings.
You will then not be included in the conversion tracking statistics.

The storage of “conversion cookies” takes place on the basis of Art. 6 para.
1 lit.
f GDPR.
The website operator has a legitimate interest in analyzing user behavior in order to optimize both its website and its advertising.

You can find more information about Google AdWords and Google Conversion Tracking in Google’s privacy policy: https://www.google.de/policies/privacy/.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser.
If cookies are deactivated, the functionality of this website may be restricted.

5. PLUGINS AND TOOLS
Google Web Fonts
This site uses so-called web fonts provided by Google for the uniform display of fonts.
When you access a page, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly.

For this purpose, the browser you are using must connect to Google’s servers.
As a result, Google becomes aware that our website has been accessed via your IP address.
The use of Google Web Fonts is in the interest of a uniform and appealing presentation of our online offers.
This constitutes a legitimate interest within the meaning of Art. 6 para.
1 lit.
f GDPR.

If your browser does not support web fonts, a standard font will be used by your computer.

Further information on Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy: https://www.google.com/policies/privacy/.

Google Maps
This site uses the Google Maps map service via an API. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use the functions of Google Maps, it is necessary to save your IP address.
This information is usually transferred to a Google server in the USA and stored there.
The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of an appealing presentation of our online offers and to make it easy to find the places we have indicated on the website.
This constitutes a legitimate interest within the meaning of Art. 6 para.
1 lit.
f GDPR.

You can find more information on the handling of user data in Google’s privacy policy: https://www.google.de/intl/de/policies/privacy/.

Google reCAPTCHA
We use the Google reCAPTCHA service in some of the forms on this website to protect against misuse of our web forms and spam.
Google reCAPTCHA is a service provided by Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland.
(www.google.de).
By checking manual input, this service prevents automated software (so-called bots) from carrying out abusive activities on the website.
This is done in accordance with Art. 6 para.
1 sentence 1 lit.
f GDPR, this serves to safeguard our legitimate interests in protecting our website from misuse and in a trouble-free presentation of our online presence.
Google reCAPTCHA uses a code embedded in the website, a so-called JavaScript, as part of the verification methods that enable an analysis of your use of the website, such as cookies.
The automatically collected information about your use of this website, including your IP address, is usually transmitted to a Google server in the USA and stored there.
In addition, other cookies stored in your browser by Google services are evaluated by Google reCAPTCHA.
No personal data is read or stored from the input fields of the respective form.
Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield.
A current certificate can be viewed here.
Based on this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.
You can prevent Google from collecting the data generated by the JavaScript or cookie and relating to your use of the website (including your IP address) and from processing this data by Google by preventing the execution of JavaScripts or the setting of cookies in your browser settings.
Please note that this may limit the functionality of our website for your use.
Further information on Google’s data protection policy can be found here.

Our online presence on Facebook, Google, LinkedIn

Our presence on social networks and platforms serves to improve active communication with our customers and interested parties.
We provide information there about our products and current special promotions.
When you visit our online presence on social media, your data may be automatically collected and stored for market research and advertising purposes.
Usage profiles are created from this data using pseudonyms.
These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests.
Cookies are generally placed on your device for this purpose.
The visitor behavior and the interests of the users are stored in these cookies.
This serves acc.
Art. 6 para.
1 lit.
f. GDPR to safeguard our legitimate interests in an optimized presentation of our offer and effective communication with customers and interested parties, which predominate in the context of a balancing of interests.
If you are asked by the respective social media platform operators for consent (agreement) to data processing, e.g. with the help of a checkbox, the legal basis for data processing is Art. 6 para.
1 lit.
a GDPR.
If the aforementioned social media platforms are headquartered in the USA, the following applies: There is an adequacy decision by the European Commission for the USA.
This is based on the EU-US Privacy Shield.
A current certificate for the respective company can be viewed here.
For detailed information on the processing and use of data by the providers on their pages as well as a contact option and your rights and setting options in this regard to protect your privacy, in particular opt-out options, please refer to the providers’ data protection notices linked below.
If you still need help in this regard, you can contact us.
Facebook: https://www.facebook.com/about/privacy/

Data processing is carried out on the basis of an agreement between jointly responsible parties in accordance with Art. 26 GDPR, which you can view here:
https://www.facebook.com/legal/terms/page_controller_addendum

Google/ YouTube: https://policies.google.com/privacy
LinkedIn: https://www.linkedin.com/legal/privacy-policy

Option to object (opt-out):
Facebook: https://www.facebook.com/settings?tab=ads
Google/ YouTube: https://adssettings.google.com/authenticated
LinkedIn: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out

If you have any questions regarding the collection, processing or use of your personal data, for information, correction, blocking or deletion of data as well as revocation of consents granted or objection to a specific use of data, please contact us directly via the contact details in our imprint.

Right of objection

Insofar as we process personal data as explained above in order to safeguard our legitimate interests, which predominate in the context of a balancing of interests, you can object to this processing with effect for the future.
If the processing is carried out for direct marketing purposes, you can exercise this right at any time as described above.
If the processing is carried out for other purposes, you only have the right to object on grounds relating to your particular situation.

After exercising your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves the establishment, exercise or defense of legal claims.

This does not apply if the processing is for direct marketing purposes.
In this case, we will no longer process your personal data for this purpose.